Christmas Delivery & Extended Return Policy 2025
Christmas Delivery Cut-off Period for 2025
To ensure your purchase arrives on or before Christmas, please place your orders on our website by the following time and dates
US Bound Shipments
23:59 (GMT) on December 12 2025 (Friday)
Rest of the World Shipments
23:59 (GMT) on December 14 2025 (Sunday)
For any orders that have a deferred shipping date that is past the Christmas delivery cut off, our team will continue to ship your orders on the designated deferred date. However, be advised that these shipments are not guaranteed to arrive on or before Christmas.
While the above-mentioned date includes some buffer time, we cannot guarantee timely delivery due to increased courier demand during the holiday season. For the best chance of on-time delivery, we recommend ordering as early as possible. Orders placed after the aforementioned dates, will still be shipped, but we cannot guarantee delivery by Christmas. Additionally, please be aware that we are not responsible for any delays due to customs clearance, which may vary by region.
Extended Christmas Return Policy
For items purchased after November 10, 2026, customers may request a return until January 5, 2026. Please ensure that all returns are shipped no later than January 9, 2026 (FRIDAY). Any return requested or shipped back after this date will not be accepted. For more details, please visit our Delivery and Returns page and review the full Terms and Conditions of returns before sending a return request. Note that return requests can only be processed if they meet the specified return conditions.
Customer Service Hours
Our office hours during the Christmas and New Year period are as follows:
- December 25-26, 2026: Offices Closed
- December 29-31, 2026: Email Support Only
- January 1, 2026: Offices Closed
- January 2, 2026: Resume Normal Business Hours
Please expect longer response times during these dates. We appreciate your patience and understanding as we work to respond to all inquiries as quickly as possible.