Unfortunate product experience, but customer service good
The webbing has an inlayed plastic holes piece which is easy enough to use, but makes the band very stiff - so stiff that when i was taking it off, it tore the buckle right off the end of the other part of the band. Then even in the week or so I wore it, I noticed the sides of the webbing/canvas were fraying unevenly, making it looks worn. maybe you could consider that a patina, but, it just looked scruffy to me. And both those combined with the fact the color didn't make me happy with my blue diamond retrograde cronometer, I didn't have a good time with this strap. At least it was easy to remove with the little knobs. And the customer service was happy to send me a replacement of a different product upon seeing a picture of what happened, so that's good.